Quality Metrics and Quality Culture

Anaheim, CA
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Duration:  2 days
Time: 8:30 a.m. - 4:00 p.m.

It has been a well-accepted practice of industry for decades that the business and the quality system must be managed using hard data. With the recent interest of FDA in quality metrics, our industry is recognizing that measuring process performance and subsequently taking action to improve the processes is the way to improve quality and significantly reduce costs at the same time. Evolving from the discussion of quality metrics the last few years has been the realization that culture has a bigger impact on performance than any set of metrics and that metrics will only produce their desired effect if the right culture is present.

The day on Quality Metrics will help the participants select the appropriate quality metrics, determine how best to collect the data and how to use the data to improve the quality system. The kinds of processes to be discussed include the production process; supporting processes such as change control, training and validation; supplier processes and materials management.

The day on Quality Culture will discuss the possible components of a quality culture, how to measure culture and how to change/improve the culture.

Who Should Attend

  • Senior management with the responsibility for the Quality System (QS) and its continuous improvement
  • Production management with the responsibility for the quality of core process and production
  • QA management with the responsibility to assist senior management in its responsibilities for the QS and for collecting, analyzing the quality metrics and presenting them in usable form

More information coming soon.

Day 1

Upon completion of this course, you will be able to:

  • Identify what quality metrics or performance indicators your operation needs
  • Collect and analyze the appropriate quality metrics data in the most cost effective way and use the data to drive continuous improvement of the Quality System
  • Describe the desired culture for your company
  • Identify and prioritize cultural gaps, and develop a strategic plan for changing your company culture
  • Utilize tools for measuring the current culture and for progress in changing it

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David Talmage, Director, Education, PDA

With over 15 years in the pharmaceutical, biopharmaceutical and consumer industries, David has expertise in the quality systems leading to extensive experience in all aspects of manufacturing, validation and inspection readiness, with a focus on process optimization and efficiency in resource utilization. His proficiencies include consent decree remediation efforts and management of quality systems, product tech transfer and rapid site growth training, pre-approval inspection readiness, commissioning and validation, and facility start-up.

David’s specializations include technical training and he currently serves as the Director of Education for the Parenteral Drug Association (PDA) where he is responsible for the development and delivery of PDA’s courses and the operation of the Training and Research Institute’s cleanroom and laboratories.

He has worked at Johnson & Johnson, MedImmune/AstraZeneca, Genzyme, Dendreon and Bayer HealthCare. David holds an MBA with a concentration on operations management and a BS in chemistry from Washington State University.