Quality Culture Transformation Resources

Mainz, Germany
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What are most important positive quality culture behaviors that impact product quality?

Can you identify which mature quality attributes have the biggest impact on quality culture behavior?

Would you like to quantify the strengths and weaknesses of quality culture maturity at your plant site?

Take the first step on a journey to transform your Quality Culture with resources developed by PDA volunteers specifically for pharmaceutical manufacturing sites.

Following a successful pilot conducted over the last 18 months, PDA is pleased to launch the Quality Culture Transformation Resources to the industry.

When you enroll in this new program, PDA will train your assessors, teach you how to use the Maturity Model, offer an anonymous survey to your site staff and give you access to PDA’s composite benchmarking results so you know where you stand with your peers.

Your site leadership will be able to gauge employees’ views of quality culture and have a better understanding of where to take action, how to track progress, and which decisions to take to improve the site culture.

Who Should Attend

This program will benefit pharmaceutical and biopharmaceutical manufacturing leaders who want to measure quality culture maturity at their plant sites and identify areas for improvement.

It will also prepare your assessors to conduct site evaluations in a consistent and verifiable manner using the PDA Model and Tools.


Denyse Baker, PDA Director of Science and Regulatory Affairs
Denyse Baker is the Director of Scientific and Regulatory Affairs at PDA. She has 30 years of pharmaceutical industry and regulatory authority experience. Denyse holds the RAC designation in both US and European regulatory affairs and is a registered professional engineer. She is a leader in PDA’s pharmaceutical quality and culture metrics programs, contributor to the PDA Letter and PDA Journal, as well as the coordinator for PDA regulatory commenting globally and PDA taskforces working on data integrity and post approval change concerns within the pharmaceutical industry.

Cylia Chen-Ooi, Senior Manager Amgen Operations Intelligence Program, Amgen
Cylia leads the Amgen Operations Intelligence Program which keep abreast with worldwide GMP/GDP regulatory requirements, inspectional and industry trends. In her current role, she also develops the external engagement strategy for Amgen and is actively engaged with several industry associations. She is currently the leader of PDA Quality Culture Task Force Team and have led a panel of experts from industry and regulators to develop tools to help industry advance understanding and maturity of quality culture at their companies. Prior to her current role, she led several initiatives for Amgen’s international expansion plan and she has extensive experience in fill finish process development. She holds a Master’s degree in Regulatory Science and B.S. degree in Biomedical Engineering from University of Southern California.

Steven Mendivil, Senior Advisor, Amgen
Steven Mendivil is currently a Senior Advisor to Amgen Quality leadership. He had been with Amgen for 19 years and was Executive Director of International Quality, External Affairs. He managed a group responsible for identifying and reviewing new or revised GMP & GDP documents for impact as well as managing Amgen external activities related to GMP & GDPs. Previously, Steve held positions as the Head of Corporate Quality GMP & EHS Compliance and Amgen Global Operation Leader managing various biotech products from preclinical through commercial development. Steve is currently PDA’s Quality Metric Task Force leader. Prior to Amgen, Steve worked for 5 years at Genentech in Quality and 10 years at Syntex and Syva in Regulatory Affairs, Quality and Manufacturing encompassing both the pharmaceutical and medical device industries. Steve holds a BS from University of California at Davis and is Regulatory Affairs Certified (RAC) by the Regulatory Affairs Professional Society.

Brianna Peterson, Compliance Expert, Boehringer Ingelheim
Brianna Peterson is an experienced quality professional, serving within the pharmaceutical industry for 15 years. She is currently serving as a compliance expert in Athens, Greece for Boehringer Ingelheim. Recently, with a global role, Brianna partnered with sites within Asia, Europe, and the Americas to strengthen their Quality Culture. Previously, Brianna worked within US pharma for 10 years within Quality Assurance/Systems, Quality Control, and Development functions. Brianna has been an active member of the PDA Quality Culture team since 2015.

More information coming soon.


WAYS TO REGISTER: 1. Online Registration   2. [email protected]

PDA MEMBERS: Please remember to log in before registering If you come from a Governmental or Health Authority Institution or from an Academic Organization, please contact [email protected] before registering.

If you need to apply for a visa to enter the event country, PDA Europe must be informed of this fact at least 4 weeks before the start of the event.

Day 1

Tuesday, 17 April 2018

Welcome and Introduction (Breakfast)

Vision & Background

Coffee Break

Behaviors vs. Attributes

Audit Logistics & Tools

Lunch Break

Intro to the Case Study & Exercise

Employee Empowerment

  • Understanding quality goals
  • Safety culture

Coffee Break

Continuous Improvement

  • CAPA robustness
  • Management review and metrics
  • Clear quality objectives
  • Internal stakeholder feedback


End of Day 1

Wednesday, 18 April 2018

Technical Excellence

  • Utilization of new technologies
  • Maturity of systems (QMS, QRM, DI)

Coffee Break

Leadership Commitment to Quality

  • Accountability and quality planning
  • Enabling capable resources

Quality Communication and Collaboration
  • Quality communications
  • Communication and collaboration

Lunch Break

Characteristics of a Successful Assessor

Learning from Previous Site Participants – Understanding Scores

Getting Site Management Involved and Setting Expectations

Wrap Up, Feedback

End of Program
Agenda is subject to change.

PLEASE READ  PDA is not affiliated or contracted with any outside hotel contracting company. If someone other than PDA or the PDA chosen hotel contacts you suggesting that they represent any PDA event, they do not. It is PDA's recommendation that you book your hotel directly through the official PDA chosen hotel that is listed on our web site.


FAVORITE Parkhotel Mainz
Karl-Weiser Str. 1
55131 Mainz
Tel: +49 6131 / 80 15 0
Hotel Website

The 4-star superior hotel in Mainz has been carrying the personal handwriting of your host family Barth for over 30 years and invites you to unforgettable and individual hours in Mainz.

Business and private guests appreciate the central location of the Parkhotel as an ideal starting point to reach the metropolises Frankfurt, Wiesbaden, Darmstadt and the entire Rhine-Main area, as well as Mainz and its famous city center.

Among the hotels in Mainz, the FAVORITE is the Parkhotel am Mainzer Rosengarten. Nestled in the extensive grounds of the city park, the FAVORITE Hotel Mainz offers you peace, relaxation and enjoyment apart from everyday life.

The outdoor terraces, the restaurant, the beer garden and the roof terrace ensure a cozy ambience in the green. The palm house with two large seawater aquariums as well as the small petting zoo with rabbits offer a nice change not only for children.

PDA Europe has reserved a limited number of rooms

Book your room for the PDA Group Rate by phone.
Single Room € 108 per night*

*Rates include the following services and benefits free of charge:

  • Buffet Breakfast in the restaurant
  • Wireless Internet Connection (Wi-Fi)
  • Taxes and Service will apply


  • Private Parking is available onsite