This booklet includes below chapter is taken from PDA's bestselling Pharmaceutical Quality , and offers an examination of quality from the perspectives of senior experts working in industry, government and academia from around the world.

Training and Learning: Critical Contributors to Quality

This booklet examines the relationship between training, learning, and quality and look at examples from a variety of organizations to illustrate the value that training provides to organization, and to its complement of processes, products, services, and personnel.

Available to download. Prior to purchase please view the download instructions and Terms of Usage.
Format: PDF (1 file - 1.11 MB)

Paper version is not available

Table of Contents:

Introduction
Defining Terms
Training as an Element of a Quality System
Qualitative and Quantitative Measures
Training Measures
The Impact of Training on Quality
Training, Learning, and the Quality of the Organization
Training and the Quality of Processes, Products and Services
Training and the Quality of Personnel
Optimizing Training to Obtain Quality Outcomes
Conclusion
References
About the Author

About the Author

James L. Vesper designs and develops instructional courses and workshops for the pharmaceutical and medical device industries. He established and is president of the firm, LearningPlus, Inc. and has had more than 25 years of experience in the pharmaceutical industry.