Help

 

How do I log in?

If you are an active PDA Members, please login with your PDA ID Number and your unique password. Or you can use our PDA ID Number/Password reminder service to receive your Member Number/Password automatically via email. If you are experiencing difficulties, please contact the Customer Service department at info@pda.org.
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How do I change my Password?

After you have logged in, click on Forget User ID/Password to reset your password immediately or call PDA at +1 (301) 656-5900.
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How can I find out my Membership number?

Your membership number is located on the front of you membership card. Your membership card was mailed to you when you became a PDA member or when you renewed your membership. If you have lost your membership card, please use our Membership Number/Password reminder service to retrieve your PDA membership number. If you are experiencing difficulties, please contact the Customer Service department at info@pda.org.
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How do I become a PDA member?

There are many ways to join PDA. Click here to get started online! You can also join over the phone by calling +1 (301) 656-5900 or by faxing an application form, see below, to +1 (301) 986-0296.
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How do I renew my PDA membership?

The fastest way to renew your membership is online. Login with your member ID number and password and click on the renew link on the PDA members only page. If you have forgotten your member ID number or password, please see the "What is my member ID number/password" section below to find out how to retrieve this information. You can also renew over the phone by calling +1 (301) 656-5900 or by faxing a renewal application form, see below, to +1 (301) 986-0296. You may also scan this form and email it to info@pda.org.
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What benefits do I get as a PDA member?

For a full list of current membership benefits, please click here.
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What is my PDA member ID number/password?

Please click here to receive an email with your member ID number and password or you may send an email to info@pda.org with your first name, last name and a short description of your request.
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What is my PDA Membership status? When does my membership expire?

If you are unsure of your PDA membership status or your membership expiration date, please check your PDA profile or contact our Member Services Department at info@pda.org or +1 (301) 656-5900. top

What happens to my PDA membership if I move or change companies?

Your membership is owned by you personally. If you have changed companies, retired or have simply moved, your PDA membership still belongs to you. Please do not create a new account and update your profile information by clicking here. If you do not have access to your email and would like to request information about your membership status, please contact the Member Services department for assistance. We can be reached by email at info@pda.org, phone +1 (301) 656-5900 or fax +1 (301) 986-0269. top

Have you received my payment?

If your payment question regards membership, please contact Katie Ruiz.
If your payment question regards registration for a conference or course, please contact Patresa Day.
If your payment question regards a publication or subscription, please contact Janny Chua.
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Do we have a corporate membership?

We do not offer corporate memberships.
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Membership refunds, transfers and cancellations.

PDA only refunds overpayment of membership dues. Memberships are non-transferable and cannot be cancelled. If an employee has left your company and you are still receiving mail/emails for this person please see "Remove and old employee from our mailing list" below.
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Remove an old employee from our mailing list.

Please send an email with the first name, last name and company name to info@pda.org.
Note: Please include REMOVE in the subject line.
If we have not answered your question, please contact Hassana Howe in the Membership Services department.
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How do I register?

You may register online at http://www.pda.org/ by selecting "Global Event Calendar and Registration." Locate the Event and select "Register Now." You will have the option to register online or download a registration form from our website and fax to +(301) 986-1093 or mail to the address given on the form.
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How can I obtain additional information concerning an Event?

Additional information can be obtained from the PDA website.  Go to http://www.pda.org/, select the "Global Event Calendar and Registration", locate the Event of your choice and click on the name. Additional information will be on the home page of the particular Event or Course that you have selected.
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What are my payment options?

You may submit payment by credit card (American Express, Visa, MasterCard, Diners Club) or check. Payment must be received prior to the Program or Educational Course that you are attending.

For information or questions concerning other forms of payment please contact Patresa Day at day@pda.org.
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When do I receive confirmation?

Your registration is confirmed once payment has been received. Please allow one week for receipt of confirmation. You will receive your confirmation via email, fax or mail. Please include all contact information on the registration form.
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Can I cancel my registration?

Please adhere to the refund policy at the bottom of the registration form of the Event that you have registered for. If you are past the refund period, substitutions are welcome. Substitutes must register at the prevailing rate.
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How can I obtain a receipt for registration?

You will receive a receipt upon registration. Should you need an additional copy, you may obtain a receipt by contacting Customer Service at +1(301) 656-5900.
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How can I obtain an attendee list for an Event?

An attendee list will be provided onsite with Event or Course materials at the registration desk.
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How can I start receiving PDA emails?

If you have not previously registered yourself to receive PDA emails, please visit our Stay Informed page and submit your contact information.
Lotus Notes Users: If you are having problems receiving our emails, please change your email preference to 'Plain Text,' if you need assistance please contact PDA at pda@pda.org.
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How do I receive my membership discount when ordering publications?

PDA members receive significant discounts on all PDA publications and multi-media training programs. To receive your PDA membership or government discount, please remember to login with your PDA member ID number and password when you order through the PDA bookstore.
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I want to access to my account online, but I do not know my PDA ID Number and/or password.

You can retrieve your PDA ID Number and password through our website. An email will be sent to the email address listed in your profile. If your email address has changed, you can retrieve your information by contacting Janny Chua at +1 (301) 656-5900 x133 or by email at chua@pda.org.
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Can I set up an account or place order using a purchase order?

PDA requires prepayment on all publications orders before shipping. Payment can be made by credit card, US check or wire transfer.
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Our company requires invoice before we send in payment.

Please fax your order with invoice mailing instructions to +1 (301) 986-1093 or email your order to chua@pda.org. We will promptly send an invoice for your order.
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What are the shipping/handling prices?

Please see the shipping guidelines.
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Can you ship my order by UPS overnight or second day air?

Yes we can, please contact PDA at +1 (301) 656-5900 x133 or email chua@pda.org for a quote.
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Can I use my own shipping account?

Yes, please check "I want to supply my own shipping account" and fill in your shipping account number when you order through PDA bookstore. You may also indicate this information on your Order Form when mailing in a payment.
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How can I receive a tracer on my order?

Please contact Janny Chua at +1(301) 656-5900 Ext. 133 or email chua@pda.org.
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Can I return something I ordered?

Refunds or replacements will only be issued if the product was received damaged.
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I ordered digital files, can I download them directly or will they be sent to me on a CD?

Your files are available for download immediately after purchase and can be accessed at the PDA bookstore. Please login with your PDA ID Number and password, by clicking "Account" in the upper right navigation area. Then select "View my Downloads" from the available list. The digital file you purchased will be listed here. You will be asked to open the PDF file with a password; this password is the same as your PDA password (case sensitive). Once you have purchased your digital file you have 7 days to download it before it your purchase laps. If you have any questions please contact Janny Chua at chua@pda.org or 301-656-5900 x133.
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Is it possible for a PDA member to use an agency or bookseller to order PDA documents?

Yes, please remember to provide your PDA member ID number and / or member name with your order form and payment. Refunds are not granted if this information is not provided upon purchase.
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I would like to request a free demo of a training program.

Please send an email to chua@pda.org, include your address and the program(s) of interest.
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Continuing Education Credit

The PDA Training and Research Institute is approved by the Accreditation Council for Pharmacy Education (ACPE) as a provider of continuing pharmacy education. Particpants may sign up for CEUs following the successful completion of an accredited course and submission of the course evaluation form.
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Cancellation/Refunds/Substitution

Confirmation: Written confirmation will be sent to you once payment is received. You must have written confirmation to be considered enrolled in a PDA event. Please allow one week for receipt of the confirmation letter. Substitutions: If a registrant is unable to attend, substitutions are welcome and can be made at any time. If you are pre-registering as a substitute attendee, indicate this on the registration form. A nonmember substituting for a member must pay the additional fee. Refunds: refund requests must be made in writing. Registrants whose written requests for refunds are received at least three weeks prior to the date of the course will receive a full refund less a US$ 200 processing fee. After that time, no refunds will be made.
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Postponement or Cancellation of the Course or Course Series

PDA reserves the right to postpone or cancel the course or course series due to acts of God, war, government regulation, terrorism, disaster, strikes, civil disorder, curtailment of transportation facilities, or any other reason or emergency beyond PDA's control, making it inadvisable illegal or which materially affects PDA's ability to host the conference, course, or course series. Notice of postponement or cancellation will be posted to the PDA Web site. Confirmed registrants will be advised via e-mail or phone call of any such postponement or cancellation. Registration fees will be refunded upon written request of the registrant within two months following the receipt of the request. PDA is not responsible for refunding travel expenses incurred by a registrant due to such postponement or cancellation.
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